Customer Support Representative - Partner Success

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

Customer Success es el departamento que brinda atención a los miles de vendedores en todo el país y ayudan a miles de clientes extremadamente felices de estar con nosotros. Siendo un Partner Sucess estarás trabajando codo a codo con el equipo de Ventas y de Servicio al Cliente.
Para seguir con nuestra operación de calidad, como hasta ahora ha sido, PayJoy está buscando a más personas proactivas, curiosas, con buena actitud, responsables, comprometidos, que tengan disponibilidad de horario, inglés intermedio - avanzado y busquen una empresa donde puedan tener desarrollo y oportunidades de crecimiento.
Somos una empresa joven, pero con mucha experiencia, que nos encanta tener un ambiente de trabajo buena onda pero de mucha responsabilidad y éxito.
Siendo un CS Rep, te comunicarás con nuestros clientes por medio de:
- Zendesk
- Llamadas de bienvenida, llamadas para atención de problemas
- Whatsapp
- Redes sociales
- Identificación de IDs
- Identificación de casos de fraude

About PayJoy
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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