Coordenador de Experiência do Cliente

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

We are looking to hire an awesome Customer Experience Coordinator to assemble, coach our staff and deliver exceptional customer experience to our clients in Brazil. The Customer Experience Coordinator will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing and supervising processes. 

To ensure success you need to employ prudence and tact in interacting with others andbe focused on customer and staff retention. Preferred candidates are able to perform to ahigh level of accuracy, and are meticulous and organized.
PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities.

Responsibilities

  • Overseeing and assessing customer experience staff activities
  • Assisting the agents with regular performance  feedback
  • Strategizing and monitoring daily activities of customer service operation
  • Define, standardize and implement processes when needed
  • Training staff in areas of customer service and company policies
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers
  • Maintaining documentation pertaining to customer service department activities
  • Requirements

  • Experience working with fast growing companies
  • Ability to mentor and grow the skills within your team
  • 2-3 years experience in Customer Service
  • Strong analytical and problem-solving skills
  • Intermediate English
  • Benefits

  • Medical insurance plan for the employee and immediate family
  • Annual fitness benefit
  • Annual professional development benefit
  • Annual international travel benefit
  • Company holidays, paid vacation, and sick time
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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