Partner Success Manager

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

PayJoy is looking for a Partner Success Manager in Mexico City that will be responsible for activating and scaling new and existing distribution partners. As our ideal candidate, you are a partner success and sales professional, you are a proven leader, process and analytics-driven, and enjoy a high-change environment that is focused on expanding PayJoy’s phone finance services across Mexico. You will be tasked with keeping existing and new distribution partners actively selling and scaling with PayJoy, which means you will need to build and develop the required Partner Success team and tools that will ensure we are keeping Partners actively selling every month. 


  • You will be responsible for keeping PayJoy partners actively selling monthly and daily
  • You will be responsible for managing a team of Partner Success agents
  • You will engage with strategic and priority partners when necessary
  • You will work with the rest of the commercial team to ensure we hit our sales targets
  • You will work cross functionally to ensure your team and your partners have the tools necessary to be successful
  • Qualifications

  • Minimum experience of 3+ years in any of the following areas: Customer Service, Field Sales, Sales in Software
  • Experience in Telecom or Retail industry (preferred)
  • Experience in signing and activating new business partners
  • Experience with managing a team of direct reports to hit your monthly sales targets
  • Strong analytical, organization, communication and interpersonal skills
  • Benefits

  • Company-funded health insurance for employee and immediate family
  • Company holidays; 15 vacation days (20 at 3rd year); unlimited sick leave
  • Annual fitness benefit ($500USD)
  • Annual professional development benefit ($2,000USD)
  • International travel benefit ($2,000USD)
  • Christmas bonus 20 days
  • Vacation bonus 50%
  • $2,000 MXN / monthly pantry vouchers
  • Phone finance benefit
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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