Operations Analyst - BZ

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

PayJoy is hiring an Operations Analyst to join our talented team to work on exciting and fast-paced projects. You will contribute to the mission of delivering consumer finance at scale. One of the many reasons PayJoy develops innovative products is because of the collaborative work of our teams that enable consumer finance in emerging markets.

You will have the opportunity to collaborate in accelerating the growth of PayJoy and its commercial partners by creating and improving internal and external operations. You will report to the Operations Manager in Brazil. The main focus of this role is to improve through analysis the processes related to enabling consumer finance for the next billion. 

You'll work with teammates across the company, from Operations, Business Development, Product and the Executive Team to launch and scale PayJoy products. You have a bias toward action and can break down complex problems into steps that drive new deployments at PayJoy speed. Successful candidates will be able to dig into the details and step back to focus on the major opportunities. You will need outstanding communication skills, quick understanding of processes, a focus on scalability of the business, and a highly proactive attitude.


  • Develop, document, and deploy operational processes
  • Support the implementation of new processes with commercial partners and other areas
  • Track and develop operational metrics
  • Develop long-lasting business relationships and support the operation at our commercial partners’ stores
  • Research and implement best practices from other markets in Brazil
  • Responsible for the financial reconciliation process with PayJoy commercial partners
  • Requirements

  • Previous experience in startups and fast-growing companies
  • Knowledge of agile methodologies such as Scrum
  • That'Project management methodologies
  • Knowledge of CX metrics and data analysis
  • English required and Spanish is a plus
  • Benefits

  • Medical insurance plan for the employee and immediate family
  • Annual fitness benefit
  • Annual professional development benefit
  • Annual international travel benefit
  • Company holidays, paid vacation, and sick time

  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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