Partner Success Manager - BZ

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

You will contribute to the mission of delivering consumer finance at scale. One of the many reasons PayJoy develops innovative products is because of the collaborative work of our teams that enable consumer finance in emerging markets. This person will help drive the growth of PayJoy’s innovative smartphone service in the Brazilian market.

You will build on the success of PayJoy’s phone financing business to meet ambitious growth goals. You'll work with teammates and external partners to ensure a successful operation. As our ideal candidate, you are dynamic, results-driven and enjoy a high-change environment that is focused on building the next generation of PayJoy’s phone finance experiences.

The Partner Success Manager is responsible for leading a team of agents that are accelerating the expansion of our business while building solid relationships with our business partners. 

PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities.

Responsibilites

  • Engage with the store staff of our commercial partners strengthening PayJoy credibility and increasing their sales productivity
  • Plan and implement sales activities to assist with the achievement of sales objectives in coordination with Sales Executives and other PayJoy teams
  • Proactively manage the sales functions of the Partner Success Agents responsible for driving sales through our commercial partners
  • Generate sales reports that can help the team to have clarity on the actions that needs to be taken, on progress of PayJoy initiatives, and to track the business evolution
  • Monitor and provide guidance on and suggestions for continuous process improvement
  • Vendor management
  • Required Quaifications

  • 3-5 years of experience in a sales/CX management position, preferably working with mobile, consumer electronics, or financial products
  • Strong communication, and negotiation skills
  • Experience on assessing customer needs and translating them into actionable initiatives
  • Ability to work well individually, within a cross functional team
  • Advanced English
  • Desired Qualifications

  • Knowledge on using GSuite and Microsoft office tools
  • Experience using CRM tools such as Zoho, Salesforce, etc
  • Spanish to be considered a plus
  • Benefits

  • Medical insurance plan for the employee and immediate family
  • Fitness benefit
  • Professional development benefit
  • International travel benefit
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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