Technical Account Manager

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

You will contribute to the mission of delivering consumer finance at scale. One of the many reasons PayJoy develops innovative products is because of the collaborative work we do in Product Management. This person will be responsible for guiding products throughout the execution cycle, helping our clients implement PayJoy’s products and scale to thousands or millions of customers.

You will bridge the technical and business worlds as you define and launch services that our customers value and enjoy using. You have a bias toward action and can break down complex problems into steps that drive product development at PayJoy speed. You will draw on strong project and account management skills to keep deployments on track and use your communication skills to learn from and educate our clients to help them meet their business objectives. You'll work with teammates across the company, from Product, Engineering, User Experience, Business Development, External Partners and the Executive Team to launch, grow and maybe sunset features and products. Successful candidates will be able to dig into the details and step back to focus on the major opportunities.

Responsibilities

  • Effectively collaborate with client technical teams and PayJoy’s product and engineering teams to ensure successful deployments.
  • Provide technical advice and support to external partners about the use of PayJoy’s products to help them successfully implement consumer financing.
  • Create and deliver detailed and customized product demonstrations, helping to craft technical sales strategies and tactics when appropriate.
  • Proactively identify and diagnose obstacles to client growth and mitigate them through your own expertise or by escalating to functional experts within PayJoy.
  • Work closely with Product teams to define, test, and eventually implement new global product releases and client specific bug fixes or feature requests.
  • Required Qualifications

  • 5+ years degree in computer science or similar field, or equivalent practical experience.
  • Experience in one or more of the following areas: credit or consumer lending, mobile device or OEM compatibility, distribution through a retail sales channel.
  • Strong analytical, problem-solving, and organizational skills, including good time management skills as well as ability and comfort interacting with all levels of management and retail sales associates.
  • Experience with a CRM system such as Salesforce, Zoho, etc. and ticketing tools such as Asana, Jira, etc.
  • English required, Spanish is a plus.
  • Desirable Qualifications

  • Experience working with external clients to implement enterprise software, preferably with or via an API integration.
  • Expertise with the practical application of program management principles and tools.
  • Familiarity with quantifying impact of feature requests and writing requirements for new code and bug fixes.
  • Benefits

  • Medical insurance plan for the employee and immediate family
  • Annual fitness benefit
  • Annual professional development benefit
  • Annual international travel benefit
  • Company holidays, paid vacation, and sick time
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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