HR Operations Specialist

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

PayJoy is looking for the next key member of our People Team--an HR Operations Specialist!  We need someone who can keep all of us at PayJoy on track with our various People processes and stay on top of a variety of changing work flows.  You will help our HR and Recruiting teams communicate to the rest of the company and ensure that everything we do follows our standard guidelines.  Working closely with the Global HR Manager, you will take new processes and help disseminate them to everyone.

You are someone who cares about details and process and isn't afraid to remind others about the steps that they may have forgotten.  You are the first person to find typos in an email and everyone knows that you're the go-to source when they need to know "what's next."  At the same time, you are able to be a compassionate team member to everyone in the company and know that mistakes come from a place of genuine confusion, not mal-intent.


  • Own the implementation of People processes with managers and employees globally
  • Explain and monitor all People processes to help ensure that everyone is on track
  • Coach and guide colleagues on company policies and practices, including conducting training sessions for systems and new processes
  • Partner with other members of the People Team to support and revise existing processes
  • Step in to various People Team roles as needed to support new initiatives
  • Draft, edit, and proofread People Team communications (company-wide emails, job descriptions, Handbooks, etc.)
  • Requirements

  • Minimum of 4 years of experience working in an HR/People Team, startup experience a plus
  • Ability to work independently and problem-solve as needed
  • Ability to collaborate with a wide range of co-workers
  • Familiarity with a variety of People Team systems (we use BambooHR, Lever, Small Improvements, and CultureAmp) and ability to learn new systems quickly
  • Benefits

  • Company-funded health, dental, and vision insurance for employee and immediate family
  • Company-funded employee life and disability insurance
  • 401k contribution
  • Company holidays; 15 days vacation (20 at 3rd year); unlimited sick leave
  • Annual fitness benefit ($500); professional development benefit ($2000), and international travel benefit ($2000)
  • Commuter benefit
  • Headphone benefit
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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