Collections Manager

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

PayJoy is hiring a Collections Manager in Mexico who will help scale PayJoy’s finance products globally. The right candidate will be ambitious, self-driven, and data driven, as well as looking to have a big impact at a fast growing startup. The right candidate will also be deeply motivated by PayJoy’s mission to empower the next billion smartphone users.  
As Collections Manager you will be responsible for PayJoy’s global collections strategy and manage the collection ops teams. Using PayJoy’s data warehouse to build analysis and models, you will help to build a data driven collections strategy that will allow us to maximize resources, as well as deliver great results for our customers. You will be focused on defining actionable strategies that improve product profitability and collections KPIs. You will work directly with and provide data for a broad set of teams including: Executive, Product, Engineering and Go to Market. You will also be in charge of overseeing operations of our collections teams across the globe.


  • Use SQL and R or Python to extract and manipulate data to underpin your recommendations (we are very data-driven)
  • Make actionable recommendations about how to improve outcomes based on data analysis
  • Define Collections KPIs that are global and scalable
  • Work with our collections supervisors to implement data driven strategies and experiments that will improve our collections KPIs
  • Define, implement and monitor A/B Tests that will help us perfect our collections strategies over time
  • Manage our collections operations team to maximize collections on our global portfolio 
  • Own collections KPIs
  • Qualifications

  • Bachelor's degree in Finance, Economics, Mathematics, Industrial Engineer or similar field
  • +4 years of experience in collections or risk functions in fintech or commercial banking
  • Strong general analytical and problem-solving skills 
  • Mastery of SQL 
  • Proficiency in Python or R
  • Understanding of statistical tools and methods, and experience working with large data sets 
  • Benefits

  • Company-funded health insurance for employee and immediate family
  • Company holidays
  • Christmas bonus 20 days
  • 15 vacation days (20 at 3rd year)
  • Vacation bonus 50%
  • Unlimited sick leave
  • Annual fitness benefit ($500USD)
  • Annual professional development benefit ($2,000USD)
  • International travel benefit ($2,000USD)
  • $2,000 MXN monthly pantry vouchers
  • Phone finance benefit
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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