Technical Support Analyst

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

Job Description

You will join the team building our core technology the PayJoy Lock App for Android. This team's mission is to expand the compatibility of our core Lock App to more Android OEMs. In addition to testing our Android Lock App, you'll also work with internal partner engineers around the world to ensure our customers have a great experience.
Our business depends on our app becoming compatible with more of the market's most desirable devices. When your team succeeds, the impact to PayJoy's business will be clear to see. You'll partner directly with others throughout PayJoy to understand our market, our customers, and our external partners.
As an experienced tester, you've led the quality efforts for many projects through many product cycles. You are comfortable creating and executing test plans, getting input from developers, advocating for the customer experience, as well as gathering and triaging issue reports from the field. You are a skilled collaborator, knowing how to be an effective partner to engineers, PMs, and managers across the company.

Responsibilities

  • Manual QA testing of PayJoy mobile apps 
  • Create test plan and test cases based on business requirements
  • Closely work with customer support team to setup test environment to reproduce field issues
  • Diagnose and troubleshoot unusual smartphone behavior and performance issues by working directly with end consumers, the PayJoy support team, and Product and Engineering teams
  • Collaborate with engineers, customer support, and the product manager to maintain the quality of the apps.
  • Estimate, prioritize, and plan testing for releases.
  • Requirements

  • 4+ years of experience testing Android Applications
  • Experience in using ADB, Shell Commands
  • Experience troubleshooting and reproducing issues with customers and other Support teams
  • Aptitude to break things - finding bugs, security exploits, and UX issues.
  • The ability to multitask, balance priorities, and a strong desire to help people solve problems is essential
  • Strong verbal and written communication skills.
  • Benefits

  • Medical insurance: May expense up to R9,360 per month (on condition that you have a medical plan in place)
  • Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
  • Company holidays; 15 days’ vacation (20 at 3rd year); statutory sick leave
  • Annual fitness benefit (R7,500); professional development benefit (R30,000); and international travel benefit (R30,000).


  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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