Merchant Collection Analyst - Ecuador

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

PayJoy is hiring a Merchant Collection Analyst for Ecuador who can help us decrease the risk of late account receivables from Merchants due to efficient management of the accounts. The right candidate will be a talented and ambitious leader, looking for a high-growth opportunity at a high-impact startup, while also deeply motivated by and aligned with PayJoy’s mission to empower the next billion smartphone users.

To be successful in this role, you must be entrepreneurial, competitive in nature, self-driven, ambitious and a creative thinker with an engaging personality.

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, strong negotiators and someone who can ensure PayJoy stays ahead in an ever-changing world.


  • Plan the collection actions to be executed according to the established strategy, in coordination with the Operations Manager
  • Make phone calls according to the assigned portfolio to contact the various merchants and carry out the requested collection management
  • Verify and prioritize unfulfilled payment commitments, to carry out collection management
  • Comply with the established goals, observing the policies, scripts, script procedures and deals with the merchant
  • Generate and deliver reports regarding the planning and collection management carried out, according to business requirements, in order to provide information that facilitates decision-making
  • Work with other PayJoy Teams to ensure successful execution
  • Be able to simplify and synthesize complex structures to communicate value effectively
  • Nurture strong relationships with our global offices, including San Francisco’s headquarters
  • Be adaptive as needed to support internal and external customer needs
  • Requirements

  • 1+ years of managing key accounts in Telecom and/or Retail
  • Related studies in Administration, Economics, Finance or studying at a distance or graduate
  • Strong experience using Excel and Gsuite applications
  • Excellent leadership and communication skills
  • Strong written and verbal communication in English (preferred) and Spanish (required)
  • Benefits

  • Medical insurance: the company covers 100% of a basic plan for the employee and immediate family
  • Retirement: 3% of the monthly salary. (Provided you have a retirement plan)
  • Company holidays; 15 days of vacation (20 to the third year); unlimited sick leave
  • Annual Fitness Benefit ($ 500); professional development benefit ($ 2000); and international travel benefit ($ 2000)
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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