Engineering Manager, Quality Assurance

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

As part of PayJoy, you will have the opportunity to work on meaningful projects that immediately impact our customers, work alongside seasoned professionals and entrepreneurs, and contribute to a startup that is experiencing rapid growth. You will lead one team of QA engineers that are integrated into the product development process. You will also lead a team of Technical Support Analysts that work directly in each of our country markets to provide in-market support and technical escalation for Customer Support and Business Operations.  

For the QA function, you will manage the team responsible for testing and certifying our B2B and B2C products across web and Android technologies. These products are crucial to PayJoy’s business: tools used for lending originations and loan servicing, as well as consumer-facing mobile applications that are used by our customers to apply for loans, monitor their loan status, and make loan payments. The QA team is an integral part of the product development process. They are involved in the feature planning process, have touchpoints and early access during implementation, and are a key part of the product release process.

On the Tier 1 Support function, you will manage a team of Technical Support Analysts who provide in-market technical support and escalation. You will coordinate with local market leadership to determine hiring, training, tooling and documentation needs. The TSAs will work directly with in-market leadership, often centered in Customer Support and Business Operations, to determine day-to-day priorities. Your job is to equip the TSA role for whatever is needed trouble-shoot within the local market.

You are part of the Engineering organization. You will be immersed in the technical and product strategy, help craft the team’s mission, expand the team through hands-on hiring and ensure that our product users and ultimately, our customers have a great experience.

When your team succeeds, the impact to PayJoy’s business will be clear to see. You’ll partner directly with other senior leaders throughout PayJoy to understand our market, our customers, and our external partners. 

The engineering manager role spans the technical, business, and people domains. You will be familiar enough with the technical architecture and feature set to know what is high risk and what is not. You are confident with managing multiple deployment environments, you know what a good test case looks like, and you manage risk without expecting to eliminate it entirely. You are able to identify talent and match it with opportunity. Nothing makes you happier than to see someone on the team move into a new role. You know the company’s business and you can align engineering success and business success. You can evaluate a team and know what to add. You are an effective communicator even across cultural and functional differences. Last but not least, you are attuned and engaged with the professional development of the people on your team. You give frequent feedback, you encourage team members to take risks and be courageous in their decisions and professional relationships, and you consider how to help them get where they want to go!

Responsibilities

  • Lead the QA function that is responsible for the full-suite of PayJoy B2B and B2C products across Web and Android technologies.
  • Lead the Tier 1 Support function across all of our country markets. Mostly LatAm today.
  • Smartly expand the team as the company grows which includes direct hires, contractors and outsourced vendors.
  • Smartly reorganize the QA and Tier 1 Support functions as our products and geographies expand. The team structure that you have today will probably need to change every six months.
  • Work with internal partners in engineering, product management, and business development.
  • Requirements

  • 5+ years of experience as a manager leading a team of 10+ QA and Tier 1 support resources.
  • Experienced in B2B or B2C products across multiple geographic markets.
  • Experienced with Android app development and Google Play Store operations.
  • Prior startup is highly preferred; this is a dynamic environment and requires a highly adaptable mindset.
  • Experience in fintech and/or financial products appreciated but not required.
  • Benefits

  • Company-funded health, dental, and vision insurance for employee and immediate family.
  • Company-funded employee life and disability insurance.
  • 401k contribution.
  • 10 company holidays; 15 days of vacation (20 at 3rd year); unlimited sick leave.
  • Annual fitness benefit ($500); professional development benefit ($2000); and international travel benefit ($2000).
  • Commuter benefit.
  • Headphone benefit.
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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