Merchant Operations Analyst - Ecuador

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

As the Merchants Operations Analyst, you will work with several merchants nationwide. Operations with merchants at Payjoy involve strategic interactions and several administrative transactions that help us build successful partnerships and grow our business.

The Merchants Operations Analyst will ensure efficient and successful partnerships in Ecuador by driving our Merchants through our processes and products. The successful candidate will have experience as the key contact with partners.

Responsibilities

  • Support all merchants in their administrative operations
  • Perform reconciliations for payment with partners, management of promotions and assurance of payments to partners
  • Ensure commissions payments, promotion, incentive, etc will be paid on time
  • Assist business planning process (discovery, ideation, initiative sizing, business plan creation, governance setup, execution start)
  • Work with other PayJoy Teams to ensure successful execution of regional projects
  • Be able to simplify and synthesize complex structures to communicate value effectively
  • Travel within Ecuador, when necessary, to support PayJoy accounts to grow existing business
  • Nurture strong relationships with our global offices, including San Francisco’s headquarters
  • Be adaptive as needed to support internal and external customer needs.
  • Requirements

  • 2+ years of managing accounts in Telecom and/or Retail
  • Experience managing partners remotely
  • Customer Experience background
  • KPIs Management
  • Strong written and verbal communication in English and Spanish (both required)
  • Benefits

  • Medical insurance: the company covers 100% of a basic plan for the employee and immediate family
  • Retirement: 3% of the monthly salary. (Provided you have a retirement plan)
  • Company holidays; 15 days of vacation (20 to the third year); unlimited sick leave
  • Annual Fitness Benefit ($ 500); professional development benefit ($ 2000); and international travel benefit ($ 2000)
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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