See clear and transparent pricing and fees before agreeing to contract. For instance, we never add fees or charges other than what the customer signs up for at purchase.
Know how and when the lock will be engaged and how and when their payment will unlock the device.
Communicate with PayJoy 100% via digital means (without being required to exchange paper except where required by law).
Directly raise concerns with PayJoy and expect to receive a response to their concern.
The customer can use emergency services and customer service on a PayJoy locked phone regardless of lock state.
Not be subject to threats or intimidation during the collection process and have all repercussions of non-payment be clearly stated (e.g. impact on credit)
Privacy: know what data and device control PayJoy has, and why. Rely on PayJoy to hold their confidential data securely.
Return a working device in good faith and have their loan obligation closed on return, with no negative credit impact.