Our Commitment to Customers.

We aspire to offer our customers a transparent, fair and delightful experience

Transparent Pricing

See clear and transparent pricing and fees before agreeing to a contract. For instance, we never add fees or charges other than what you sign up for at point of purchase.

Lock Awareness

Know how and when the lock will be engaged and how and when your payment will unlock the device.

Direct and Easy Communication

Communicate with PayJoy 100% via digital means (without being required to exchange paper except where required by law).

Efficient Response

Directly raise concerns with PayJoy and expect to receive a response to your concern.

Emergency Services

You can use emergency services and customer service on a PayJoy locked phone regardless of lock state.

Respect and Dignity

You won’t be subject to threats or intimidation during the collection process and we won’t use your contacts or social networks to intimidate you. And all repercussions of non-payment will be clearly stated upfront (e.g. impact on credit).


Consent and be made aware of what data and device control PayJoy has, and why. Rely on PayJoy to hold their confidential data securely.

Device Returns

Return a working device in good faith and have your loan obligation closed on return, with no negative credit impact.