Our Public Benefit Commitment
Credit for the people the system left behind
Billions of people are shut out of formal credit. PayJoy gives them a first, responsible way in — and a real chance to improve their lives
A registered Public Benefit Corporation, accountable in every market we serve.
20M+
people reached with credit — many for the first time in their lives.
Financial inclusion, measured in real lives.
We report our public-benefit results to our Board and shareholders — because impact only counts when it's accountable.
20M+
People reached with credit, cumulatively, by 2026.
60%+
Of customers in every country repay in full within a year of maturity.
2×
Hard cap — customers never pay more than twice the device price in a year.
$0
Late fees and penalty interest. Ever.
Access to credit shouldn't depend on a bank saying yes
Across emerging markets, most working people have no credit history — so traditional lenders turn them away.
PayJoy invented device-secured lending so that a smartphone someone already wants can become their first step into the formal financial system. For many of our customers, PayJoy is their first formal access to both credit and technology — and the start of a credit history they can build on.
1
A first door into credit
We serve the emerging middle class that formal lenders overlook — no prior credit history required
2
A tool for real life
Customers use their devices to work, run small businesses, study, and stay connected in emergencies
3
A record that opens more doors
On-time payments build a formal credit history — turning one loan into future opportunity
4
Impact that scales
Being a sustainable Public Benefit Corporation lets our mission reach millions of people, not thousands
Values are easy to claim. We hold ourselves to tests.
Every commitment below is paired with a specific, measurable standard we score ourselves against each year — and report to our Board
Responsible
We keep credit within reach.
✓
You never pay more than 2×. The device price in a year — or more than the amount first stated.
✓
In every country, 60%+ of customers repay in full within a year of maturity.
✓
Return a working device in good faith and your obligation closes, with no negative credit impact.
Transparent
No surprises, ever.
✓
Clear pricing and fees before you agree — the total is shown up front.
✓
You know how and when the lock engages, and you're notified before it does.
✓
We explain the credit impact, good and bad, and exactly what data and device control we hold, and why.
Aligned
We win only when you do.
✓
No penalty fees. Missing a payment pauses access — it never grows what you owe.
✓
We assess ability to pay before we lend, so credit stays sustainable for you.
✓
Staffed support teams answer your concerns quickly and directly.
Trustworthy
Dignity through the whole journey.
✓
Staff and clerks are trained so PayJoy is used responsibly from day one.
✓
During collections we explain the consequences clearly and never threaten anything beyond device locking and credit reporting.
✓
We never use your contacts or social networks to pressure you.
Opportunity Creators
One loan becomes a lasting record.
✓
On-time payments are reported to at least one credit bureau, helping you build a formal history.
✓
Emergency services and customer service work even when the device is locked.
✓
Underwriting is based on observed outcomes — not qualitative judgments or who you are.
Scored annually. Reviewed by our Board. A living framework that evolves as we enter new markets.
Pricing that can't punish you for a hard month.
PayJoy pioneered device-secured lending, and built a pricing model to match: a single fixed amount, fixed at the start. Miss a payment and your device access pauses — but what you owe never grows. It works like a subscription: pay as you go, on predictable terms, with the full cost visible from day one.
On a total-cost basis, we're usually the least expensive financing option available to the people we serve.
Total cost shown up front
Always
Late fees
Charged
Penalty interest for missed payments
Charged
Amount owed if you fall behind
Never grows
Return a working device in good faith
Obligation closed
A customer who takes longer to repay owes exactly what was quoted on day one — not a peso more.
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