Merchants Operations Analyst

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

As the Merchants Operations Analyst, you will work with several merchants nationwide. Operations with merchants at Payjoy involve strategic interactions and several administrative transactions that help us build successful partnerships and grow our business.
The Merchants Operations Analyst will ensure efficient and successful partnerships in Mexico by driving our clients through our processes and products. The successful candidate will have experience as the key contact with partners. 


  • Support and attend all Merchants in their administrative operations
  • Ensure commissions payments on time, ensure that any promotion, incentive, etc will be paid on time
  • Assist business planning process (discovery, ideation, initiative sizing, business plan creation, governance setup, execution start)
  • Coordinate promotional and marketing materials shipping to Merchants and any other interactionEnsure Merchants feel satisfied with Payjoy operations
  • Skills & Desired Qualifications

  • Experience managing partners remotely
  • Customer Experience background
  • Know how on Merchants and pricing management
  • KPIs Management

  • Requirements

  • Bachelor’s degree
  • English language proficiency is required
  • Benefits

  • Company-funded health insurance for employee and immediate family 
  • Company holidays
  • 15 vacation days (20 at 3rd year)
  • Annual fitness benefit ($500USD)
  • Annual professional development benefit ($2,000USD)
  • International travel benefit ($2,000USD)
  • Christmas bonus 20 days
  • Vacation bonus 50%
  • $2,000 MXN / monthly pantry vouchers
  • Phone finance benefit
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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