Representante de Fraude

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.


  • Alto conocimiento de los procesos del área y nuestros productos
  • Orientado a la resolución de problemas
  • Tolerancia a la frustración
  • Bachillerato terminado y/o licenciatura trunca o terminada
  • Experiencia en Atención al Cliente
  • Responsabilidades

  • Controlar, medir y resolver casos de fraude reportados por los clientes
  • Contactar a los socios para resolver casos de fraude
  • Dar soporte a las áreas de Atención a Clientes, Cobranza, Ventas y Garantías
  • Remover contenido fraudulento de Internet
  • Entrenamiento a nuevos agentes
  • Beneficios

  • Sueldo base + bono
  • Vales de despensa
  • 2 días de descanso
  • Seguro de gastos médicos mayores (incluyendo a cónyuge e hijos) después de un año en la empresa
  • Apoyo para gimnasio, después de un año en la empresa
  • Apoyo para desarrollo
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity

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