Operations Manager

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

This role will be responsible for all operational aspects of the business, as well as being an active team member of the management team.

You will build on the success of PayJoy’s phone financing business to meet ambitious growth goals. You will be the owner of all things Operations for Ecuador with a focus on improving execution and operational dynamics between PayJoy and its commercial partners, including large  telecommunication carriers, retailers and authorized dealers across the country. You'll work with teammates across the company, from Operations, Business Development, Product, Engineering and the Executive Team to launch, and scale PayJoy products. You have a bias toward action and can break down complex problems into steps that drive new deployments at PayJoy speed. Successful candidates will be able to dig into the details and step back to focus on the major opportunities. 

The organization will depend on this person's expertise and knowledge of operational activities as a guide for design and implementation of new solutions.

Responsibilities:

  • Think creatively to solve complex problems that exist today, and that will occur in the future.
  • Navigate existing networks, and create new networks, to identify and implement optimal solutions (marketing campaigns, third party service integrations, etc). 
  • Assist the Ecuador leadership team in leading expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with internal and external teams along the way.
  • Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents.
  • Work together with other teams to transform all business strategies in customer experience initiatives in different channels.
  • Lead team members to structure and design customer service workflow for new business using management techniques, best practices & strategy.
  • Turn support data into an actionable product, support and operational improvements.
  • Can think through complex operational problems, but has the ability to engage in commercial discussions.
  • Required qualifications:

  • 5+ years degree in business administration or similar field, or equivalent practical experience.
  • Self-orientation, drive, and ability to communicate clearly and persuasively to business partners, customers, and different members of our team.
  • Ability to gather and analyze a variety of data points (qualitative and quantitative) and pare that information down to the most important insights for the business. You will push the company to be more data-driven in it’s approach for excellence.
  • Strong interpersonal skills. Able to build and manage strong relationships with cross-functional colleagues, and external partners
  • Spanish & English required
  • Desired qualifications:

  • Experience launching a consumer finance solution/app.
  • Experience on structuring solid business cases and on convincing people to help you execute
  • Demonstrated ability to develop business analytics that help a professional services organization operate smoothly, with views that will meet the needs of other business partners (Finance, Sales Operations, Business Development, etc.)
  • Benefits:

  • Health insurance: the company covers 100% of a basic plan for the employee and the immediate family
  • Retirement: 3% of the monthly salary
  • 10 days of business vacation; 15 days of vacation (20 to the third year); unlimited sick leave
  • Annual fitness benefit ($500); professional development benefit ($2000); and international travel benefit ($2000)
  • About PayJoy
    PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

    Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles
    Finance for the next billion * Ownership * Break Through Walls * High-Bandwidth Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity


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