Customer Charter - Philippines

We aspire to offer our customers a transparent, fair and delightful experience

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Transparent Pricing

See clear and transparent pricing and
fees before agreeing to a contract. For instance, we never add fees or charges other than what you sign up for at point of purchase.

Lock Awareness

Know how and when the lock will be engaged and how and when your payment will unlock the device.

Direct and Easy Communication

Communicate with PayJoy 100% via digital means (without being required to exchange paper except where required by law).

Efficient Response

Directly raise concerns with PayJoy and expect to receive a response to your concern.

Emergency Services

You can use emergency services and customer service on a PayJoy locked phone regardless of lock state.

Respect and Dignity

You won’t be subject to threats or intimidation during the collection process and we won’t use your contacts or social networks to intimidate you. And all repercussions of non-payment will be clearly stated upfront (e.g. impact on credit).

Privacy

Consent and be made aware of what data and device control PayJoy has, and why. Rely on PayJoy to hold their confidential data securely.

Device Returns

Return a working device in good faith and have your loan obligation closed on return, with no negative credit impact.

Device Returns

Return a working device in good faith and have your loan obligation closed on return, with no negative credit impact.

Frequently Asked Questions

We want your experience with PayJoy to always be safe. Here we answer some questions you might have. If you can't find the answer you're looking for, write to us! We'll be happy to help.

How to apply?

You need to apply in-store at any PayJoy approved distributor.

When is my first payment due?

7 days after purchase, you will need to make the first payment.

How many phones can I purchase with PayJoy at once?

You can only purchase one phone at a time with PayJoy. Once you finish paying for your first smartphone, you can apply for another one.

How do I know what my weekly or monthly payment amout will be?

Your repayment amount will be on the contract sent to you on email and it will also be displayed on the PayJoy App.

What if I miss a payment?

Your phone will lock. You wont be able to use it except for when you dial PayJoy's contact center or emergency calls. Once the payment is made the phone will unlock and normal usage of it will return.

The smartphone come with warranty?

The smartphones come with a manufacturer’s warranty limited to manufacturer’s defects, you can email customersupportph@payjoy.com for more information.

Do you finance all brands and models?

Yes! We support all major Android brands.

Do you offer marketing materials?

Yes. PayJoy supplies comprehensive marketing collateral to drive your sales.

Our Commitment to Customers.

We aspire to offer our customers a transparent, fair and delightful experience

Frequently Asked Questions

Interested in learning more about PayJoy?