Our Commitment to Customers.
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We aspire to offer our customers a transparent, fair and delightful experience
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Transparent Pricing
See clear and transparent pricing and
fees before agreeing to a contract. For instance, we never add fees or charges other than what you sign up for at point of purchase.
fees before agreeing to a contract. For instance, we never add fees or charges other than what you sign up for at point of purchase.
Lock Awareness
Know how and when the lock will be engaged and how and when your payment will unlock the device.
Direct and Easy Communication
Communicate with PayJoy 100% via digital means (without being required to exchange paper except where required by law).
Efficient Response
Directly raise concerns with PayJoy and expect to receive a response to your concern.
Emergency Services
You can use emergency services and customer service on a PayJoy locked phone regardless of lock state.
Respect and Dignity
You won’t be subject to threats or intimidation during the collection process and we won’t use your contacts or social networks to intimidate you. And all repercussions of non-payment will be clearly stated upfront (e.g. impact on credit).
Privacy
Consent and be made aware of what data and device control PayJoy has, and why. Rely on PayJoy to hold their confidential data securely.
Device Returns
Return a working device in good faith and have your loan obligation closed on return, with no negative credit impact.
Frequently Asked Questions
We want your experience with PayJoy to always be safe. Here we answer some questions you might have. If you can't find the answer you're looking for, write to us! We'll be happy to help.
Apa yang PayJoy Indonesia (PayJoy) tawarkan?
PayJoy merupakan mitra pemasaran Kredit Multiguna Pembiayaan Handphone Bank Sahabat Sampoerna untuk masyarakat yang kurang memiliki akses ke layanan pembiayaan.
Bagaimana pelanggan saya mendapatkan pembiayaan PayJoy?
Hanya terdapat 2 persyaratan untuk mendapatkan pembiayaan:
- e-KTP yang diterbitkan oleh Dinas Kependudukan & Pencatatan Sipil (Dukcapil)
- Nomor telepon yang aktif
Bagaimana saya bisa menjadi Mitra PayJoy?
Untuk memastikan proses pendaftaran mitra berjalan lancar, harap siapkan dokumen-dokumen berikut yang masih berlaku & aktif sesuai dengan jenis usaha Anda:
- Perjanjian Kerjasama dengan PayJoy yang telah ditandatangani,
- e-KTP perwakilan perusahaan sah yang diterbitkan oleh Dinas Kependudukan & Pencatatan Sipil (Dukcapil)
- Dokumen usaha pendukung yang diterbitkan oleh pemerintah Indonesia
Berapa lama proses registrasi untuk menjadi Mitra PayJoy?
Setelah memastikan semua dokumen lengkap & valid, Anda akan terdaftar dalam waktu 1-2 hari kerja
Apakah informasi saya aman di PayJoy?
Ya, PayJoy tidak membagikan data Anda tanpa izin
Apakah PayJoy membiayai semua merk dan model smartphone?
Ya! Kami membiayai mayoritas merk smartphone Android
Apakah PayJoy menyediakan materi pemasaran?
Ya, PayJoy menyediakan materi & alat pemasaran untuk meningkatkan penjualan Anda
