Notes on financing the next billion

By Jaideep Mirchandani and Dominique Friedl In previous PayJoy blog posts, we highlighted the problem in lending to the underbanked and underserved and how PayJoy technologies are now helping to solve this problem. In this post, we’ll talk about how Lock and Access come together to serve these underbanked and…

PayJoy: A Mission-driven Public Benefit Corporation PayJoy provides responsible consumer credit to underserved individuals in emerging markets. As a Public Benefit Corporation dedicated to responsible lending, we ensure that we are having a positive impact on our customers’ financial well being, which we track by monitoring that most of our…

A Net Promoter Score (NPS) helps companies measure customer satisfaction. The proponents of NPS argue that NPS is directly related to revenue growth and profitability. Considering that keeping existing customers is 25 times cheaper than getting new ones, maintaining an above industry average NPS is indispensable to sustained growth. PayJoy…

May 23rd marks Customer Day at PayJoy; a day to celebrate our very first customer, Javier, and reaffirm our commitment to our mission: to empower the next billion customers to access the modern financial system and improve their lives! We first met Javier in 2015 when he approached PayJoy to…

Can the mobile industry and ecosystem players learn from an industry that has proved its solid technology foundations, high demand and low-income customers’ ability to pay for credit? Energy poverty is a development challenge that traditional, centralized approaches have been slow to overcome. Globally, 1.1 billion people remain without access…

First day, at PayJoy's SF office The summer finally came to California, but I’m now 10.5k miles or 21+ flight hrs away from Berkeley. I will spend my summer in the winter of Johannesburg in South Africa working with PayJoy, a company focused on technology and…